The TechSmith Blog

Customer experience optimization can be the difference between retaining the customers you’ve spent thousands of dollars to acquire and losing them to competitors.  One smart way to optimize the customer experience is to offer scalable support options that balance speed and …

Accessible video is about more than simple compliance; it’s about engagement for viewers, inclusion of everyone, and learners’ success in absorbing the information. The Americans with Disabilities Act (ADA) protects people with disabilities from discrimination, which becomes a le …

Onboarding is a slow, complex process that drains your most valuable resource: your senior engineer’s time. While every dev team lead wants new hires to hit the ground running in their new role, too often it becomes a mess of outdated documentation, long email chains, and lost kn …